📄 Terms & Conditions

1. Introduction

Welcome to FixHive Garage (operated by Saher Auto General Repairing LLC). By accessing or using our website, booking system, or automotive services, you agree to the following Terms & Conditions. Please read them carefully before using our services.

2. Services

FixHive provides car repair, maintenance, diagnostics, and related automotive services in Dubai.

All services are subject to availability and may vary depending on vehicle type and condition.

Prices listed online are indicative; final costs will be confirmed after inspection.

3. Appointments & Bookings

Customers may book appointments via our website, WhatsApp, or phone.

After submitting a booking request, our team will contact you to confirm the appointment.

FixHive reserves the right to reschedule or cancel appointments due to unforeseen circumstances.

4. Payments

Payments can be made in cash, card, or approved online methods.

All invoices must be settled upon completion of service unless otherwise agreed in writing.

Promotional offers or discounts cannot be combined unless explicitly stated.

5. Warranty & Liability

Certain services and parts may carry a limited warranty, which will be communicated at the time of service.

FixHive is not liable for damages caused by misuse, neglect, or unauthorized modifications after service.

Customers are responsible for providing accurate vehicle information.

6. Customer Responsibilities

Ensure your vehicle is delivered on time for scheduled appointments.

Remove personal belongings before handing over the vehicle.

Comply with UAE traffic and safety regulations when driving after service.

7. Privacy, Data Collection & Marketing Use

FixHive collects customer information during bookings, service interactions, and website usage to provide and improve our services.

Data may include contact details, vehicle information, service history, and communication preferences.

Customer data may be used for:

Service updates and appointment confirmations

Improving customer experience and service quality

Sending promotional offers, reminders, and marketing communications

Personalizing recommendations and customer support

Customers may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

FixHive complies with UAE data protection regulations and does not sell or share personal data with third parties without consent, except where required by law or necessary for service delivery.

8. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the jurisdiction of Dubai courts.

9. Changes to Terms

FixHive may update these Terms & Conditions at any time.

Updated terms will be posted on our website and will apply immediately upon publication.

10. Contact Us

For questions regarding these Terms & Conditions, please contact:
📞 +9710541699500
📧 info@fixhive.ae
📍 WH2 FixHive – 80 Street – Dubai Investment Park First – Dubai